Shipping & Returns
Rock Your Different Merchandise ships within the U.S. and Canada only.
Shipping Rates:
- Free Shipping on all orders over $75.00
- $4.99 flat rate shipping for orders less than 5 pounds.
- $15 flat rate shipping for heavy weight orders 5-20 pounds.
All prices are in US Dollars.
All orders are shipped via USPS.
All orders will be processed and shipped within 5-7 business days.
After an orders has shipped, it will take approximately 5-10 business days to arrive.
If you have any further questions about shipping, please contact us: rockyourdifferent@gmail.com
Return Policy
You can return or exchange an item within 30 days from the date your order was placed. No returns or exchanges will be accepted after 30 days from order date.
Only merchandise in their original condition with all tags and labels will be accepted for return or exchange. If the merchandise has been deemed as altered in any way upon return, customer service will contact you to see if you would like the items returned to you.
Any return shipment costs are at the expense of the purchaser.
Returns for any reason must be submitted with a copy of the original order receipt as proof of purchase and all original packaging.
Note: All sales items are final sale and may not be returned or exchanged.
To request a return/exchange, email your request and the details of your request to: rockyourdifferent@gmail.com
The subject of your email should be: Return/Exchange for Order # (your order number)
All returns/exchanges must be shipped directly to:
Rock Your Different Customer Service
3801 South Nebraska Street
Chandler AZ 85248
United States
Shipping
Buyer is responsible for all shipping costs related to returns and exchanges unless otherwise communicated
All shipping costs are non-refundable. If you are issued a refund, the original cost of shipping will be deducted from your refund.
Please consider using a trackable shipping method as we will not guarantee any lost shipments returned to us.
C.O.D. returns will not be accepted.
Exchanges
We will only replace items which are received defective or damaged.
To request an exchange, email your request, the details of your request, and any photos/images of the damage to rockyourdifferent@gmail.com
The subject of your email should be: Exchange for Order # (your order number)
Once the request is approved a replacement item will be shipped to you, at no additional shipping cost, along with a pre-paid label to return the damaged merchandise.
Refunds
You will receive an email notifying you that your returned item has been received and whether your refund has been approved or rejected.
If approved, your refund will be processed and the amount paid will automatically be credited to your original method of payment. Only the amount paid for the item will be refunded. We cannot refund the cost of shipping.
Note: All sales items are final sale and may not be returned or exchanged.
Please allow 2-3 weeks for refund processing.